Built-in reliability. Delivered with commitment.
At Logsquare, service isn’t an afterthought: it’s a core part of our promise. From installation to 24/7 after-sales support, we provide the technical depth and responsiveness that your operation demands.
Our dual role as both solution integrator and local service provider allows us to act fast, solve issues efficiently, and maintain your system's performance over time.
Full Lifecycle Support
We provide end-to-end service, from commissioning through ongoing operations:
- System Installation & Testing
- Commissioning & Operator Training
- Preventive Maintenance Scheduling
- Emergency Interventions
- Upgrades & System Optimization
24/7 Technical Availability
Critical operations don’t rest, neither do we. Our teams are on-call 365 days a year to ensure that you have uninterrupted support.
Our Team Includes:
- Electrical & Mechanical Engineers
- Controls & Automation Experts
- IT & Software Support Specialists
We support industries with high availability demands: aviation, manufacturing, e-commerce, F&B, and healthcare.
Spare Parts Strategy
We maintain a significant in-house inventory of critical spare parts and collaborate with our clients to define on-site stock strategies. This ensures minimal downtime and rapid recovery.
Our Spare Parts Support Includes:
- Fast-moving items readily available
- On-site stock planning for large-scale systems
- Custom parts sourcing and logistics
Preventive Maintenance & Escalation
Prevention is smarter than repair. We deliver proactive support through scheduled checks, system diagnostics, and performance fine-tuning.
4-Level Support Escalation Plan:
- On-site Maintenance Personnel
- Remote Hotline Support
- Logsquare Superintendents On-site
- Specialist or OEM Intervention (as needed)
Digital Support Tools
- Ticket submission and tracking
- Remote diagnostics and connection
- Software updates and system logs